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Frequently Asked Questions
How long will it take for my bicycle to ship?â–Ľ
Standard orders ship within 3-5 business days. Custom builds require detailed preparation and typically depart our workshop within two weeks via specialized freight carriers.
What is your return policy for gear and accessories?â–Ľ
We accept returns on unused items in original packaging within 30 days. Please contact our support team to initiate a return and receive your shipping label.
Which payment methods do you accept?â–Ľ
We securely process all major credit cards, PayPal, and Apple Pay. For high-end custom frames, we also offer flexible financing options through our partner, Affirm.
How do you ensure the quality of your steel frames?â–Ľ
Every frame undergoes a rigorous multi-point inspection. Our master builders hand-check alignment, brazing integrity, and finish quality to ensure your bicycle lasts a lifetime.